Refund policy
Last updated: 6 October 2026
If Stillzoo isn't right for your family, you can get a full refund within 30 days of purchase. No questions asked.
How to ask for a refund
- Reply to your Paddle receipt, or look up your order at paddle.net, or
- email hello@stillzoo.com from the address you bought with.
Who handles it
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Paddle sends the refund back to your original payment method. It usually shows up within 5 to 10 business days.
What happens to the key
After a full refund, the licence key stops working: it can't unlock any new device, and "email my key again" won't send it.
After 30 days
Write to us anyway if something's wrong. We'll look at every request.